Privacy Policy

Effective Date: 03.07.2025

Handi Quilter Australia is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

References to “we”, “us”, “our” or “Handi Quilter Australia” refer to Blessington Pty Limited, ABN 71 083 060 271, authorised distributor for Handi Quilter in Australia.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website (https://handiquilter.com.au), contact us, or make a purchase.

1. What Personal Information We Collect

The types of personal information we collect may include:

• Name, postal address, email address and phone number
• Payment details (e.g., card details via secure payment gateways)
• Purchase history and order details
• Information from your device or browser (e.g., IP address, browser type)
• Communication preferences and marketing consents
• Any other information you provide through forms, email or phone communication

We only collect personal information necessary to deliver our products, services, and support.

2. How We Collect Personal Information

We collect your information when you:

• Make a purchase through our website
• Contact our customer service team
• Create an account on our website
• Sign up for our newsletter or SMS alerts
• Participate in a competition, promotion or survey
• Interact with us via social media or online chat

Information may also be collected automatically through cookies or other tracking technologies when you browse our site.

3. Why We Collect Personal Information

We collect and use your personal information to:

• Fulfil and manage orders
• Deliver customer support and respond to enquiries
• Process payments and issue invoices
• Send order confirmations, shipping updates, and receipts
• Send marketing communications (where consented)
• Improve our website, products, and services
• Comply with legal obligations

We may also use information in an anonymised form for data analysis and business improvement.

4. Marketing Communications

If you opt in, we may send you email and/or SMS communications about promotions, products, or updates.

You can opt out at any time by:

• Clicking the “Unsubscribe” link in our emails
• Replying “STOP” to SMS messages
• Contacting us directly via the details below

We do not sell your personal information to third parties for their own marketing purposes.

5. Disclosure of Your Information

We may share your information with:

• Third-party service providers who help operate our business (e.g., couriers, payment processors, IT support)
• Marketing platforms to send newsletters or SMS
• Legal or regulatory bodies when required by law
• Handi Quilter Inc. (USA) when necessary for support or warranty purposes

All third parties we engage are required to comply with Australian privacy laws and handle your information securely.

6. SMS and Email Marketing

If you opt in, you may receive emails or text messages from us regarding promotions, news, or product updates.

You can unsubscribe from emails by clicking the “Unsubscribe” link in the message.

You can stop SMS by replying STOP to any text message.

7. Data Storage and Security

Your personal information is stored securely in Australia or overseas using industry-standard security protocols.

We take reasonable steps to:

• Protect data from misuse, interference, loss, or unauthorised access
• Use secure servers and encrypted payment gateways
• Restrict access to personal data to authorised staff only

When personal data is no longer needed, we securely destroy or de-identify it.

8. Accessing or Correcting Your Information

You have the right to access the personal information we hold about you and request corrections if inaccurate or out-of-date.

To do so, please contact us using the details below. We may need to verify your identity before releasing or correcting information.

9. Cookies and Website Analytics

We use cookies to enhance your browsing experience and to collect usage data such as pages visited and time spent on our site.

You can disable cookies via your browser settings, although this may impact your website experience.

We may use tools such as Google Analytics to understand how users interact with our site.

10. Overseas Disclosure

While we primarily store information in Australia, some data may be processed by service providers in other countries (e.g., email and cloud platforms).

We ensure any overseas recipient handles your personal data in accordance with the Australian Privacy Principles.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or wish to make a complaint about how we handle your personal information, please contact:

Handi Quilter Australia (Blessington Pty Limited)
Unit 17, 167 Prospect Highway
Seven Hills NSW 2147
Email: info@handiquilter.com.au
Phone: (02) 4337 3737

We take privacy concerns seriously and aim to respond within a reasonable timeframe.